Result
vendor-reported93 bookings in month one; estimated ~$27,000 in booked appointment value using the practice’s average; office gets morning email summaries instead of a Monday voicemail pile.
My Smile Miami deployed a Benian voice agent that books and reschedules, collects insurance details, and hands off anything outside scope — in English and Spanish.
Who did it
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- Write the booking rules: hours, appointment types, when to hand off to a human.
- Connect the agent to your real schedule so it can’t double-book.
- Pilot for two weeks and count correct bookings vs transfers before expanding hours.
You are the after-hours receptionist for [practice name]. Callers may book [appointment types] during [hours]. Always collect: name, phone, preferred time, insurance carrier if any. If they ask about pricing, diagnosis, or emergencies, say a team member will call back and take a callback number. Never invent availability.
Want this set up on your own site?
Build it with PageWhat to watch out for
Vendor-published booking counts; value is an estimate, not collected revenue. Keep clinical advice off the bot. Build it with Page: a /book page the agent can also text to callers.
Did it work?
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