Result
vendor-reportedOver 90% of 1,300+ calls booked as jobs
A McKinney, Texas HVAC contractor put an AI voice agent on inbound calls. In just over three months it handled 1,300+ calls and the company estimates $74,000+ in extra booked revenue.
Who did it
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- Pull a month of call logs and count the calls you missed
- Write down your booking rules, service area and prices
- Start the AI agent on after-hours and overflow calls only
- Listen to recordings weekly and fix bad answers
- Track jobs booked from AI calls separately
Help me write the call script and rules for an AI phone receptionist for my HVAC company. Our service area is [ZIP codes]. Our hours are [hours]. We charge a [$] diagnostic fee and offer [services]. Write: (1) a friendly greeting; (2) the questions to ask, in order, to qualify and book a call (name, address, system type, problem, urgency); (3) rules for what counts as an emergency and when to transfer to a human; (4) answers to the 10 most common questions about pricing, timing and warranties; (5) what to say when a caller is outside our area. Keep every answer under 3 sentences and never quote a price we haven't listed.
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This is the vendor's own press release, and the revenue figure is the company's estimate. The firm has run since 1978, so it may be bigger than a typical small shop.
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