What happened
as reportedA dealership chatbot presented the wrong buy-back offer, more than $7,000 too high, and the story made the news.
The dealer’s chatbot was only meant to relay offers written by staff. It presented what the customer still owed (about $27,163) as the offer. Prices must come from a human or a live source.
Who did it
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The safe way to do this instead:
- Find every place a bot talks to customers: website chat, DMs, auto-replies.
- Add the guardrail block below to its instructions.
- Test it: ask the bot for a discount and make sure it hands off to a human.
You must never state, estimate, or agree to any price, discount, refund, deadline, or policy that is not quoted word-for-word from [pricing sheet / policy doc]. If asked about one that isn’t there, say: “Let me get [name] to confirm that for you,” and collect the customer’s contact details. Do not negotiate.
Want this set up on your own site?
Build it with PageWhat to watch out for
Prices, discounts, policies and deadlines must come from a human or a live source, never from the model. Build it with Page: A public pricing and policy page that your chatbot quotes from directly.
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