Result
vendor-reportedReview replies in under 4 hours, not a day
A two-person Thai kitchen in Alameda uses ChatGPT to draft a personal reply to every review, plus pricing, permit checklists and social posts.
Who did it
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- Check Google and Yelp for new reviews twice a day
- Paste each review into the AI with your tone rules
- Edit the draft so it names a real dish or detail
- Post it, and handle complaints personally offline
- Keep a doc of replies you liked for reference
You write review replies for our small restaurant, [name]. Our tone: warm, brief, personal, never defensive. Rules: under 60 words; thank them by first name if shown; mention one specific thing they wrote about (a dish, the packaging, the timing); never offer refunds or discounts in public. For reviews of 3 stars or lower, apologize once, say what we're doing about it, and invite them to email [address] so we can make it right. Here is the review and its star rating: [paste]. Give me two options to pick from.
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This story is published by OpenAI, the tool maker. Read every reply before posting: a generic or wrong detail in public does more harm than a slow reply.
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