Result
vendor-reportedIn 90 days the salon’s bot handled 1,429 conversations and booked 136 appointments on its own, 51 of them before 9am or after 7pm, with a median reply time of 8 seconds.
Chanel.16 Beauty Studio in Quito, Ecuador, had a stylist answering WhatsApp between clients, and 39% of messages came in before 9am or after 7pm. Its bot, Coco, answers WhatsApp, Instagram and Messenger with services and prices, offers real open slots from the salon’s calendar, books and moves appointments, and goes quiet when staff jump in.
Who did it
Try it now
- Count how many messages arrive when you’re closed or with a client. That’s your missed bookings.
- Give the bot your services, prices, how long each takes, and access to your real calendar.
- Make it read hand-written or paper bookings too, or it will offer slots that are taken.
- Set it to stop the moment a staff member replies, and to send reminders the day before and an hour before.
You are the front desk for [salon name]. Answer in our tone: [describe]. Services, prices and durations: [list]. Only offer times that are open in [calendar], allowing for how long each service takes and how many stylists are free. Book, move or cancel when asked and confirm the details back. If someone asks something you don’t know, say a stylist will reply and stop. If a staff member replies in the chat, stay quiet.
Want this set up on your own site?
Build it with PageWhat to watch out for
These are the vendor’s figures, and some bookings were later changed or cancelled. Early on it offered taken slots until it could read the hand-written calendar, so test it on your own calendar before going live. Build it with Page: a booking page with your services and prices the bot can link to.
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