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How plumbers are using AI: 5 real plays with results

5 real plays, each linked to its source · Updated · Picked and checked by Olga Pearson

How are plumbers using AI?

Plumbers in these plays use AI to book calls, follow up and sell. Swift Pro, an HVAC and plumbing company, had a Grok Bot send 100+ follow-up emails on unsold estimates in minutes, and one became a $2,000 sale. Another HVAC and plumbing shop now gets a real booking rate every day, with its last four windows at 86.8%, 87.5%, 74.1% and 89.5%. A cloned Grok Bot team brought about $10,000 in grease-trap revenue, then about $100,000 in contracts. All figures are self-reported.

Leads3 plays

  • Local trades and home servicesMuse

    Scheduling 15 unbooked plumbing jobs handed off: 3 booked for 8am while he danced at a wedding

    self-reported

    With 15 unbooked jobs in his inbox at 9pm on a Sunday and no jobs on Monday's schedule, he messaged his Muse agent to text customers and book jobs. 3 jobs were scheduled for 8am, and he planned to give Muse the rest in the morning.

    Jon ONeill owns a plumbing company. His office manager was off on Friday and Monday, and he hadn't had time to schedule, so at 9pm on a Sunday, at a wedding, he had 15 unbooked jobs sitting in his inbox and 0 jobs booked for Monday. He messaged his Muse agent to text his customers and book jobs. 3 jobs were scheduled for 8am, and he went back to dancing with his family.

    By Jon ONeill (@HouseHackerJon), Plumbing company · Source

  • Local trades and home servicesGrok Bot

    Have a Grok Bot follow up every unsold estimate in your CRM, personally

    self-reported

    100+ personalized follow-up emails went out from his work email in minutes, run from his phone. Replies came in the same day, one turned into a $2,000 sale, and a few more jobs started moving again.

    Tyler Griffin owns Swift Pro, an HVAC and plumbing company. A few days into using Grok Bot, he had it work through customers with unsold estimates in ServiceTitan. For each one, the bot pulled the customer from the CRM, worked in details from their actual appointment and asked where things stood, then sent it from his own work email. It’s shoulder season, and he says the team is booking into next week.

    By Tyler Griffin (@TylerGriffin), Swift Pro (HVAC and plumbing) · Source

  • Local trades and home servicesGrok Bot

    Build a two-bot sales team that books recurring service contracts

    self-reported

    About $10,000 in recurring revenue from restaurant grease-trap pumping, then about $100,000 in contracts from a cloned bot team selling to property managers.

    The owner behind @rununmanned runs plumbing companies. A “Grease Scout” Grok Bot finds and researches commercial kitchens and sends the first outreach; a “Grease Desk” bot takes over when a restaurant replies, answers questions and moves them to booked service. Anything unusual goes to the owner.

    By @rununmanned (owner, posted on X), Plumbing company (grease-trap pumping for restaurants) · Source

Calls and booking2 plays

  • Local trades and home servicesGrok Bot

    Have a Grok Bot grade every inbound call daily so you know your real booking rate

    self-reported

    His HVAC and plumbing shop now gets a real booking rate every day at 5pm instead of a guess. The last four windows came in at 86.8%, 87.5%, 74.1% and 89.5%, split by HVAC and plumbing, with the reasons missed calls didn’t book.

    Tucker Yarbrough is a second-generation operator at Yarbrough & Sons, an HVAC and plumbing company in Oklahoma. Every day at 5pm, Grok Bot listens to every inbound call from the last 24 hours. It sorts each call into six buckets: never connected, not a customer lead, existing work, new demand booked, new demand not booked, and couldn’t tell. Booking rate is booked divided by booked plus not booked, so vendors and existing customers don’t skew it. The report lists why the missed ones didn’t book (price shopping, wanted a different time, not ready) and goes to the whole team with a rolling 30 days.

    By Tucker Yarbrough (@tuckeryarb), Yarbrough & Sons (HVAC and plumbing, Oklahoma) · Source

  • Local trades and home servicesChatGPT (photo input)

    Plumbers: your customers are already sending ChatGPT photos

    self-reported

    He fixed his own boiler with ChatGPT's help, a job he says he would likely have called a plumber for.

    With no hot water, he sent ChatGPT photos of his boiler, the error code and the pipes, and it walked him through the fix. The play for trades: offer “send us a photo” triage first.

    By Daniel Priestley (@DanielPriestley), On X, as a customer · Source